High School Diploma, 2010

C.E. Byrd High School, Shreveport, LA

 

 

Morgan Penn

Morgan.penn24@yahoo.com

214-519-4792

 

Objective: 

Obtain a position that will enable me to use my strong communication & organizational skills,

customer service background and my ability to work well with people.

 

Abilities:  

• Excellent written & verbal communication skills, with an eye for detail. 

•Extremely productive in a high energy, high stress, environment. 

•Highly productive in use of Microsoft word, typing and data entry.

•Self-starter with a can do attitude.

 

Employment History:

Amazon Fulfillment

Dec2015-Jan2016 (temporary/seasonal role)

Packing/Picking

Walmart Mail Order Pharmacy

08/15-11/15

Customer Service

· Providing customer service

· Professionally handle incoming calls from customers and ensure that issues are

resolved promptly 

· Refilling prescriptions, tracking orders and giving price quotes for medications

Overhead Door

February 2015-May2015  (temporary)

Customer Service

· Professionally handle incoming requests from customers and ensure that issues are

resolved thoroughly.

· Thoroughly and efficiently gather customer information, access and fulfill customer

needs, educate the customer where applicable to prevent the need for future contacts

and document interactions through contact tracking.

· Provide quality service and support in a variety of areas including, but not limited to:

billing, placing print orders, and system troubleshooting.

· Troubleshoot customer issues over the phone.

DISH Network

March 2014-January 2015 

Customer Service Rep

· Payments and Billing - accept payment by credit card, offer self-serve payment

solutions, and explain charges on the customers’ bills.

· Product features - assist customers with pay-per-view orders, change programming

packages, equipment upgrades, and general questions.

· Technical Support - troubleshoot a variety of technical issues, from signal loss to remote

control use.

· Sales - use a consultative approach to educate and offer existing customers additional

programming, products and services to enhance their DISH experience.

 

 

 

 

 

Teleperformance

February 2012 - January 2014 

Customer Support Specialist

· Demonstrated advanced product knowledge and the ability to solve customer issues. 

· Resolved customer issues on the first call as frequently as possible. 

· Addressed and solved technical problems in a timely manner and completed all work

assignments within expected time frames. 

· Performed other tasks as assigned by Management. 

· Demonstrate a positive attitude at all times.

Podnuh's Bar-B-Q

November 2006 – July 2009

Cashier

· Processed transactions quickly and efficiently – Maintained a friendly and cordial

relationship with the customers by greeting them and assisting them with all relevant 

issues. 

· Created a friendly/positive impression at the checkouts – Educated customers about

new schemes and promotional activities that could benefit them. 

· Maintained registers and all books related to cash transactions and kept them up to

date.

Eldorado Casino

May2010-Dec2011

Front Desk Receptionist

· Part time-weekends

· Answering various calls, assisting to direct to correct department.

· Typing and data entry

· Assisting with casino operations.

· Assisting with hotel and restaurant operations.

Education:

 

Some College, 2011

Grambling State University

Grambling, LA

Major: Marketing 

 

High School Diploma, 2010

C.E. Byrd High School, Shreveport, LA